Winspace UK (Tailwind Cycles Ltd)
Terms of Service,
Warranty & Returns Policy

Below are our Terms of Service. There is some legal wording here but the bottom line is it's always our aim to provide excellent customer service and work of the highest quality.

Winspace Limited Warranty

The warranty applies to products purchased from Winspace UK Ltd by the original owner only.

Winspace supply all frames with 3 years' warranty, all wheelsets with 2 years' warranty and 1 year for accessories.

Unless otherwise stated, the sole remedy under this warranty or any implied warranty is limited to the repair or replacement of defective parts with those of equal or greater value at the sole discretion of Winspace. In the event a replacement item is claimed under warranty, Winspace will endeavour to supply the identical model and options. Product design and options change over time, so in the event it is not possible to replace like-for-like the closest alternative will be offered.

Winspace will not be responsible for any direct, incidental or consequential damages, including, without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, product liability or any other theory.

Any work carried out under warranty is limited to the repair and/or adjustment of Winspace parts. Any additional work required to carry out such repairs will be charged at standard rates. (e.g. removing and replacing a tubeless tyre to gain access to spokes.)

This warranty does not cover:

Normal wear and tear on parts (e.g. Rim braking surface, Stickers, Decals, Paintwork etc.)

Damage caused by a crash, accident, clamping/crushing (e.g. car bike carrier or work stand), mis-use, or user negligence.

Consumable components including brake pads, spokes, rim tapes, bearings, etc.

The use of the product outside of its intended use. (e.g. using road wheels for gravel or mountain bike riding)

Improper installation or maintenance by an un-authorized or un-qualified technician.

Use with other third-party non-compatible products. (e.g. using non-suitable brake pads)

Returns Policy

If an item is faulty or damaged upon receipt it will be replaced, or a full refund offered. (Damaged boxes must be reported to the courier upon receipt.)

If a customer cancels an order their refund will be subject to a 3.5% fee to cover the original transaction fee.

Refunds can only be made to the original payment method.

Items must be returned unused in their original packaging. We are unable to accept returns where item(s) have been used, or packaging lost or damaged or is otherwise not in the condition you received it in.

Postage costs can only be refunded on damaged or faulty goods.

The safe return of any items is the responsibility of the sender, therefore we suggest that you use an insured and traceable postal/courier service that protects you against loss or damage.

Bicycle Service & Repair

We stand by the quality of our workmanship and guarantee all work carried out will be of the highest quality. If you encounter any issues immediately after your service or a repair that is related to work carried out please let us know and we will put it right at no charge.